Frequently Asked Questions

Yes, you can use your Prepaid Card anywhere in the world where you see the Visa/MasterCard© logo. Please note that additional fees may apply.

Yes, we have a 24/7 monitoring service that highlights any fraudulent activity. We will contact you if we see any fraudulent activity.

Once your application has been successfully approved the card will be send to you within 5 working days. Your PIN will be sent separately.

Select the card you require to activate by visiting ‘Activate your Card’ and follow the three stage process.

Login to your account using your Cardholder Login and check your statement at any time.

Login to your account using the Cardholder Login.

You can load your Prepaid Card in a number of different ways including debit card and bank transfer. Alternatively, you can contact our Customer Service Team on 02393 190 729 who will be able to assist you to load funds. All funding requests will be processed onto the card by 10.00am the following morning (excluding Saturdays, Sundays and Bank Holidays).

Yes, you can take out up to £500 in cash in a maximum of two transactions per day.

Please see our Fair Usage Policy for more information regarding limits.

Login to your Cardholder Account and request a new PIN. We can send a PIN reminder by SMS or if you think your PIN has been compromised, we can send you a new PIN by post.

Login to your account using the Cardholder Login and click the ‘Lost and stolen’ button. This will lock your card temporarily. Alternatively contact our 24/7 support line on 02393 190 729.

If you are sure that it is lost or stolen, we recommend requesting a replacement card and PIN.

All funds will be moved directly to your new card.

Yes, you can use it anywhere that VISA/MasterCard is accepted.

Login to your account using the Cardholder Login and click the ‘Lock/Unlock’ button. This will lock your card temporarily. Alternatively, contact our 24/7 support line on 02393 190 729.

Login to your account using the Cardholder Login and click the Lock/Unlock button. This will unlock your card.

Alternatively contact our 24/7 support line on 02393 190 729.